Sharing

Created skills are initially private – only you can use them. When creating or editing a skill, you can define who has access in the Sharing tab.

Sharing Options

• Entire organization – All members of your organization can use the skill
• Selected teams – Only members of the chosen teams have access

Creator Name

When a skill is shared with you, you can see who created it. The creator’s name is displayed next to the “Shared” badge on the skill card and on the skill detail page. This helps you identify who to contact for questions or feedback about the skill.

How to Share a Skill

1. Open the desired skill
2. Switch to the Sharing tab
3. Select Entire organization or individual teams
4. Save your changes

Note

You can only share skills with teams that you are a member of yourself.

Knowledge Collections in Shared Skills

When you share a skill, all recipients automatically get read access to the knowledge collections linked to that skill. These collections appear in the Shared tab of the Knowledge page and are marked with a “Shared” badge.

Recipients can view the documents in these collections but cannot edit or delete them — only the owner of the knowledge collection can make changes.

Tip

This means you can prepare a knowledge collection with relevant documents, link it to a skill, and share that skill — all recipients can then work with the same documents without you having to share each collection individually.

Practical Example

You create a “Citizen Inquiry Help” skill and share it with the “Citizen Office” team. Only members of this team can use the skill. For a general-purpose skill like “Meeting Summary”, you select Entire organization instead, so all colleagues can access it.

Next Steps

• Manage Teams — Create teams and assign members
• Name, Trigger, and Pinning — Name your skill, define the trigger, and pin it
• Knowledge Collections — Assign knowledge collections to a skill