Use in Skills and Chats

You can use knowledge collections in three ways: as a permanent assignment to a skill, directly in an individual chat, or as part of a workspace.

Using in a Skill

When you create or edit a skill, you can assign one or more knowledge collections. The skill then automatically has access to the associated documents in every chat.

This is useful when a skill should always access certain documents — e.g., a “Citizen Inquiry Help” skill that always knows your municipality’s ordinances and regulations.

Using in a Chat

You can also add a knowledge collection directly to a new chat:

1. Start a new chat
2. Click the plus icon
3. Select the desired knowledge collection

This is handy when you want to access certain documents one time without setting up a dedicated skill.

Using in a Workspace

You can also create knowledge collections directly inside a workspace. These workspace knowledge collections are automatically available in every chat within that workspace. Each knowledge collection has an activation toggle — active ones are used in workspace chats, inactive ones are excluded.

Learn more: Workspaces

Shared Knowledge Collections

If a colleague shares a skill with you that has linked knowledge collections, those collections automatically appear in your Shared tab on the Knowledge page. You can view the documents in these collections but cannot edit them.

This makes it easy to browse the documents behind a shared skill — for example, to check which regulations or fee schedules the skill draws its answers from.

How Does a Knowledge Collection Work?

When you ask a question in chat:

1. The AI searches the assigned knowledge collections for relevant sections
2. The matching sections are provided to the AI as context
3. The AI formulates its answer based on these documents

This means the answers are grounded in real information from your files — not guesswork.

Asking Good Questions

The more specific your question, the better the AI finds the right passage in the document.

Less Effective	Better
”What’s in the documents?"	"What fees apply for a burial at the municipal cemetery?"
"Tell me about permits."	"What documents are required for a building permit application?”

Next Steps

• Create and Upload Documents — Create and fill knowledge collections
• Skills — Create skills and assign knowledge collections
• Start chatting — Use knowledge collections directly in chat