Anonymization
The Anonymization settings let you configure exceptions to the automatic data masking in anonymous mode. By default, anonymous mode replaces all recognized personal data with placeholders before it is sent to the language model. Here you can exempt individual data types (e.g., names or emails) from anonymization — either entirely or only for specific values you define. Everything else remains masked.
Opening Anonymization Settings
Section titled “Opening Anonymization Settings”- Navigate to Admin Settings → Anonymization
- You will see the Anonymization exceptions configuration panel listing all data categories
How Exceptions Work
Section titled “How Exceptions Work”Each row represents a category of personal data (e.g., person names, email addresses, organizations). For each category, you can:
- Enable the exception — data of this type will no longer be masked in anonymous mode
- Optionally restrict by pattern — only values matching a specific pattern are exempt; all other values in the category are still masked
Each category shows a placeholder and a plain-language example to help you understand what kind of pattern works for that data type. For instance, the email category suggests a pattern that exempts all addresses from a specific domain, while the person names category shows how to exempt a single name. You can use the | character to list several values in a single pattern.
When a category is exempt, users in anonymous mode will see that data passed through to the AI without masking.
Available Categories
Section titled “Available Categories”| Category | Description |
|---|---|
| Person names | First and last names of natural persons |
| Organizations | Names of companies, institutions, and public bodies |
| Locations & addresses | Cities, countries, streets, and addresses |
| Email addresses | Personal and organizational email addresses |
| Phone numbers | Landline and mobile numbers |
| URLs & IP addresses | Web addresses and IP addresses |
| Dates & times | Specific dates and times, e.g., dates of birth |
| Financial accounts | Credit card numbers, IBANs, and bank account numbers |
| Government IDs | Social security, passport, driver’s license numbers |
| Nationality, religion & politics | References to nationality, religious, or political affiliation |
| Other / unrecognized | Personal data that does not fit a known category |
Using Patterns
Section titled “Using Patterns”A pattern is a kind of search template that lets you exempt only specific values within a category. Leave the field empty to exempt the entire category.
Two rules always apply:
- The entire value must match – the pattern has to cover the complete detected value, not just a part of it.
- Upper and lower case don’t matter –
Millerandmillerare treated the same.
The Most Important Building Blocks
Section titled “The Most Important Building Blocks”Plain text matches itself exactly. In addition, a few special characters give you more flexibility:
| Building block | Meaning | Example | Matches e.g. |
|---|---|---|---|
| Plain text | Exactly this text | Your City Administration | only “Your City Administration” |
.* | Any number of any characters (including none) | .*@your-city\.gov | any address ending in “@your-city.gov” |
. | A single arbitrary character | M.ller | ”Miller”, “Moller”, “Muller” |
\. | An actual dot | info\.dept | ”info.dept” |
\d | A single digit (0–9) | Ref-\d\d\d | ”Ref-” followed by three digits, e.g. “Ref-123” |
| | ”or” – one of several values | Springfield|Shelbyville | ”Springfield” or “Shelbyville” |
( ) | Parentheses group a part together | .*@(dept|city)\.gov | addresses ending in “@dept.gov” or “@city.gov” |
Examples
Section titled “Examples”- Exempt all email addresses from your authority:
.*@your-city\.gov–.*stands for the arbitrary part before the @, followed by your fixed domain. - Exempt multiple domains:
.*@(your-city|other-town)\.gov - Exempt a fixed organization name:
Your City Administration– exactly this text, with no special characters.
Saving Changes
Section titled “Saving Changes”- Enable or disable exceptions for the desired categories
- Optionally enter a pattern to restrict the exception
- Click Save
Changes take effect immediately for all users in your organization when they use anonymous mode.
Next Steps
Section titled “Next Steps”- Anonymous Mode — How users work with anonymous mode in chat
- Security — Configure IP-based access restrictions
- Instructions — Set organization-wide AI instructions