Instructions
The Instructions settings let you define organization-wide instructions that the AI assistant follows in every conversation across your organization. These instructions are applied automatically — users do not see them, but the AI follows them in every chat.
Opening Instructions Settings
Section titled “Opening Instructions Settings”- Navigate to Admin Settings → Instructions
- You will see the Organization-wide Instructions configuration panel
What Are Organization-wide Instructions?
Section titled “What Are Organization-wide Instructions?”Organization-wide instructions are rules or guidelines that shape how the AI responds to all users in your organization. They are invisible to users but influence every AI response.
Example Use Cases
Section titled “Example Use Cases”- Communication style: “All responses must use formal language and address the user with ‘Sie’.”
- Compliance guidelines: “Always include a disclaimer when providing legal information.”
- Organizational context: “We are a municipal administration in the state of North Rhine-Westphalia. Responses should reference NRW-specific regulations when relevant.”
- Output format: “Always structure responses with clear headings and bullet points.”
Configuring Instructions
Section titled “Configuring Instructions”- Enter your instructions in the text field
- Click Save
Instructions can be up to 10,000 characters long. Write them in clear, direct language — the AI follows them as written.
Editing or Removing Instructions
Section titled “Editing or Removing Instructions”- To edit: Modify the text in the field and click Save
- To remove: Click Remove to delete the organization-wide instructions entirely
When instructions are removed, the AI reverts to its default behavior without any organization-specific guidance.
Next Steps
Section titled “Next Steps”- Anonymization — Configure anonymization exceptions
- Security — Configure IP-based access restrictions
- Manage Models — Configure language models for your organization