Name, Trigger, and Pinning

A good name and a clear trigger help you and your team quickly find the right skill — and help the AI activate it automatically. Additionally, you can pin skills to select them manually.

Assign a Name

The name of your skill should reveal at first glance what it does.

Good Names

Name	Why Good?
Citizen Inquiry Help	Clear: helps with citizen inquiries
Meeting Summary	Clear: summarizes meeting minutes
Building Permit Review	Clear: reviews building permits

Less Suitable Names

Name	Problem
Skill 1	Meaningless
New Bot	No task recognizable
Test	Not distinguishable

Rules for the Name

• Between 1 and 255 characters
• Should describe the task or area of use
• Doesn’t have to be unique – but unique names are more helpful

Define a Trigger – Automatic Activation

The trigger is the most important factor in whether the AI automatically activates your skill. The AI reads the trigger and decides with every question which skill is the best match.

How Automatic Activation Works

The AI sees the trigger of every available skill and compares it to your question. If a skill matches, it is automatically activated — with all its instructions, knowledge collections, and integrations. This works especially reliably for specific, multi-step tasks. For very simple questions, the AI may resolve the matter directly without activating a skill.

The more skills exist in your organization, the more important a precise trigger becomes — the AI must select the right one from all available skills.

Always write in third person

The trigger is shown to the AI as a description of the skill — not as a direct address. Always write in third person.

• Correct: “Creates draft responses to citizen inquiries”
• Avoid: “I help with citizen inquiries”
• Avoid: “Use this skill for citizen inquiries”

Be generous with your trigger

When in doubt, describe more situations rather than fewer. List different terms and scenarios where the skill should be used. This prevents the skill from being overlooked in relevant situations.

Tips for Good Triggers

A good trigger consists of three parts: What the skill does, when it should be used, and key terms from daily work.

• Describe not just what the skill does, but when it should be used
• List different terms and phrasings that users might use
• Mention specific topics and tasks rather than general descriptions
• Name the target audience or department

Example

Name: Citizen Inquiry Help

Trigger: Creates draft responses to citizen inquiries about registration, passport and ID matters, fees, certificates, and general citizen concerns. Considers the fee schedule and uses the official letter style of the municipality. Supports case workers in formulating response letters and official notices.

Good vs. Less Effective Triggers

Less Suitable	Better
”Helps with inquiries"	"Creates draft responses to citizen inquiries about registration, passport, and ID matters. Answers questions about fees, deadlines, and responsibilities."
"For the building department"	"Reviews building permit applications, drafts statements, and answers questions about building regulations and approval procedures."
"Writes minutes"	"Summarizes and structures meeting minutes, conference notes, and committee reports.”

Pinning Skills – Manual Activation

In addition to automatic activation, you can also use skills manually. Pin a skill to select it directly when starting a new chat:

1. Navigate to Skills in the main menu
2. Click the pin icon next to the desired skill

Pinned skills appear for direct selection when creating a new chat.

When to pin?

Pinning is useful when you want to deliberately use a skill for a specific chat — e.g., a skill for formal correspondence that shouldn’t be automatically activated for every question.

Change Name and Trigger

1. Navigate to Skills in the main menu
2. Click on the desired skill
3. Edit the Name or Trigger
4. Save the changes

Changes apply immediately to all new chats with this skill.

Next Steps

• Define Instructions – How to give the AI clear guidelines
• Sharing – How to share your skills with teams