Skills

In your daily work, there are tasks that come up again and again: answering citizen inquiries, summarizing minutes, drafting official notices. With skills, you teach the AI how to handle exactly these recurring tasks — set up once, use permanently.

Why Use Skills?

Without skills, you have to re-explain to the AI every time what tone to use, which rules apply, and which documents to reference. For recurring tasks, this costs time and leads to inconsistent results. With skills, this happens automatically:

Without Skills	With Skills
You explain the context every time	The AI already knows the context
Answers vary each time	Consistent results in the same style
Each colleague writes their own instructions	The whole team uses the same template
No access to your documents	AI accesses your ordinances, regulations, and internal documents

In short: The more often a task occurs, the more time you save with a skill.

How Do Skills Work?

Skills are automatically activated when they match your question. The AI uses the trigger to recognize which skill is relevant and applies its instructions, knowledge collections, and integrations. You can also pin skills manually to use them deliberately in a specific chat.

A skill consists of several building blocks:

Building Block	Explanation
Name and Trigger	So you and your team can identify the skill — and the AI knows when to activate it
Instructions	Rules and guidelines that the AI follows
Knowledge Collections	Documents that the skill can access
Integrations	Connections to external services and tools
Sharing	Define who can use the skill

Typical Use Cases

Recurring Task	What the Skill Does for You
Answering citizen inquiries	Drafts response letters in your authority’s official style and knows the applicable ordinances and regulations
Summarizing minutes	Creates compact summaries from meeting minutes with decisions and open tasks
Drafting notices and letters	Creates drafts for official notices according to your administration’s guidelines
Onboarding new employees	Answers frequently asked questions about procedures, responsibilities, and internal regulations
Researching specialized topics	Knows your ordinances and regulations and answers questions based on these documents

Practical Example

Your citizen services department processes many similar inquiries daily. You create a skill called “Citizen Inquiry Help” that:

• Formulates response letters in your authority’s style
• Can access your municipality’s ordinances and regulations (knowledge collections)
• Researches current information from the internet

From now on, you just ask your question in the chat — the skill is automatically activated and delivers a ready-made draft response.

In This Section

Topic	What You’ll Learn
Name, Trigger, and Pinning	Naming, automatic and manual activation
Define Instructions	How to give the AI clear guidelines
Assign Knowledge Collections	How to configure document access
Integrations (MCP Servers)	How to connect external services
Sharing	How to share your skills with teams or the organization

Create a Skill – Quick Guide

1. Navigate to Skills in the main menu
2. Click Add Skill
3. Enter a name and a trigger
4. Write instructions for the AI
5. Optionally add knowledge collections and integrations
6. In the Sharing tab, define who can use the skill
7. Click Create

Your new skill will be automatically activated when a matching question is asked.