Create and Upload Documents

In the Knowledge section, you create knowledge collections and fill them with documents that the AI can access.

Creating a Knowledge Collection

1. Navigate to Knowledge in the main menu
2. Click Add Knowledge Collection in the top right corner
3. Enter a name
4. Enter a description
5. Confirm with Create

Name and Description

The name should reveal at first glance what documents the collection contains.

Good Description

A good description helps the AI understand when this knowledge collection should be used. Describe the content and purpose clearly and precisely.

Example

Name: Ordinances and Regulations

Description: Contains the municipality’s current ordinances and regulations, including the cemetery ordinance, waste fee schedule, and sports hall usage regulations. Should be used when answering citizen inquiries about fees and regulations.

Good Name	Less Suitable
Fee Schedules	Collection 1
Building Regulations and Forms	Documents
FAQ Citizen Services	Miscellaneous

Uploading Documents

You can upload documents in various formats to a knowledge collection.

1. Open the desired knowledge collection
2. Click Upload
3. Select one or more files
4. Wait for processing to complete

Processing

After uploading, your documents are automatically prepared so the AI can search through them. This may take a few minutes for larger files.

Supported Formats

Format	File Type	Best For
PDF	.pdf	Ordinances, official notices, reports, forms
Word	.docx	Templates, correspondence, internal documents
PowerPoint	.pptx	Presentations, slide decks
Text	.txt	Plain text files, notes

Adding Website Content

You can also add content from websites directly to your knowledge collection.

1. Open the desired knowledge collection
2. Click Add URL
3. Enter the website URL (e.g., https://example.com/page)
4. Click Add
5. The website content will be processed automatically

Files vs. Websites

The URL feature only works for regular web pages. If the URL points to a file (such as a PDF), you will see an error message. In that case, download the file first and upload it directly using the upload function.

Tips for Good Knowledge Collections

Preparing Documents

• Clear structure — Documents with headings and sections work best
• Keep current — Only upload current versions and remove outdated ones
• Stay relevant — Only upload documents that belong together thematically

Maintaining Knowledge Collections

• Update regularly — When fees, deadlines, or regulations change
• Remove outdated content — Delete old versions to avoid conflicting information
• Group by topic — Keep related documents together in one knowledge collection

Next Steps

• Use in Skills and Chats — How to use your knowledge collections